Frequently Asked Questions

How Much is Shipping?

We always ship via a trackable service.
Conversion rates are estimated and may differ at time of purchase.


2-4 Working Days - Free
Next Working Day (Order by 1pm) - S$4.70
Same Working Day (Order by 1pm) - S$17.80


5-9 Working Days - Free
3-5 Working Days - S$9.90

Hong Kong

For orders under S$99 [HKD 570]

3-5 Working Days – $7.99 [HKD48]
2-4 Working Days – $10.50 [HKD60] 
1-3 Working Days – $29.99 [HKD175]

For orders S$99 and up

3-5 Working Days – Free
2-4 Working Days – $3.50 [HKD20] 
1-3 Working Days – $19.99 [HKD115]

Brunei, Philippines, Thailand 

For orders under S$99 [BN$99; ₱3850; ฿2350] - S$7.99 [BN$7.99; ₱310; ฿190]
For orders S$99 and up - Free

United States

All Orders - S$19.99 [US$14.99]

Rest of the World

Contact us at for a quote

How Long Will My Order Take to Arrive?

Thailand: 4-8 working days
Philippines: 3-5 working days
Brunei: 4-6 working days
United States: 4-7 working days

Note: all quoted times are carrier estimates, and are subject to change due to customs clearance

Do I Have to Pay Taxes & Duties?

With the exception of Singapore, the receiver will be fully liable for any incurred taxes & duties.

Can I Return or Refund My Items?

We stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason we will happily provide a full refund of online credit for merchandise returned within 14 days of your purchase date and up till 30 days for unopened items. Shipping fees, taxes, and duties are non-refundable.

Step 1: Have a skinx account, or have proof of purchase of your order

Step 2: Fill up this returns form

Step 3: Mail items to:

skinx Returns
201 Henderson Road
Singapore 159545

Note: All returns have to be shipped via a trackable service. We are not liable for lost items in transit to our return address.

Step 4: Most returns are processed within 3-5 Working Days of receipt. You will receive an email confirmation once your return or exchange has been processed. Refunds will be credited to your original method of payment. 

Terms & Conditions

skinx returns policy does not apply to items which have been stated as non-exchangeable and non-refundable, items on sale, on promotions and obtained from any promotional events. Shipping fee, taxes, and duties paid are non-refundable. All refunds will only be issued via online credit upon receipt of the returned item and are subjected to inspection. We strictly will not accept any returns at our stores. skinx reserves the right to review, revoke and terminate any application, appeals and membership accounts should there be any violation of the terms of condition. Misrepresentation or any conduct detrimental to the interests of skinx, or fraud or attempted fraud, may subject members to membership revocation and will affect eligibility for further participation in skinx rewards and returns programs.